Shipping Policy

Last Updated: August 18, 2026

At Samara Natural Resort Wear, we are committed to processing and shipping your order as quickly as possible. All orders are shipped from Bali, Indonesia.

Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed and prepared for shipment within 3–8 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that order processing time is separate from the delivery time required by the shipping carrier.

During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take longer than usual.

2. Shipping Within Indonesia

We offer free standard shipping nationwide within Indonesia.

Estimated delivery time for standard domestic orders is approximately:

2–5 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, and other circumstances outside our control.

3. International Shipping

We ship internationally from Bali, Indonesia.

Estimated standard delivery time is generally:

3–8 business days

International shipping costs vary depending on the destination, order size, shipping method, and other applicable factors. The available shipping options and applicable shipping charges will be displayed during checkout.

Some international destinations may require additional delivery time due to customs clearance or local courier procedures.

4. Shipping Costs

For orders within Indonesia, standard shipping is currently free.

For international orders, shipping charges are calculated based on the destination and selected shipping method and will be displayed at checkout before payment is completed.

Customers are responsible for reviewing the shipping charges shown at checkout before placing an order.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the customs authorities in the destination country and are generally the responsibility of the customer unless otherwise stated at checkout.

Samara Natural Resort Wear does not control the amount of customs duties or taxes charged by a destination country.

Customers are responsible for complying with the import requirements applicable to their country.

6. Shipping Restrictions

We currently do not ship to:

• P.O. Boxes

• APO/FPO addresses

• Russia

Additional shipping restrictions may apply depending on the destination, courier availability, or applicable regulations.

7. Delivery Delays

While we work with shipping providers to deliver orders within the estimated delivery period, delivery dates cannot always be guaranteed.

Samara Natural Resort Wear is not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier or carrier delays

• Customs processing

• Severe weather

• Natural disasters

• Public holidays

• Government restrictions

• Strikes or transportation disruptions

• Incorrect or incomplete shipping information

• International customs procedures

• Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check your:

• Full name

• Street address

• Apartment/unit number, where applicable

• City

• Postal/ZIP code

• Country

• Phone number

• Email address

If you realize that your shipping information is incorrect after placing an order, contact us as soon as possible at:

samara.naturalresortwear@gmail.com

Because orders may enter processing shortly after being placed, we cannot guarantee that address changes can be made after an order has been submitted.

9. Failed or Undeliverable Deliveries

If an order cannot be delivered because of an incorrect address, refusal to accept the package, failure to collect the package, or other circumstances attributable to the customer, additional shipping charges may apply if the package needs to be reshipped.

Where an order is returned to us by the carrier, please contact our customer service team for further assistance.

10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:

samara.naturalresortwear@gmail.com

When contacting us about a damaged shipment, please provide your order number and photographs of the package and product where possible.

We will work with the relevant shipping provider to investigate the issue.

11. Tracking Your Order

Once your order has been shipped, we will provide tracking information where tracking is available.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

You can use the tracking information provided in your shipping confirmation to monitor your delivery.

12. Order Changes and Cancellation

Please review your order carefully before completing checkout.

If you need to cancel or change an order, contact us as soon as possible at:

samara.naturalresortwear@gmail.com

We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been shipped.

13. Shipping and Returns

Shipping charges associated with returns are governed by our Return & Refund Policy.

Unless otherwise stated or required by applicable law, customers are responsible for the cost of returning eligible products to Samara Natural Resort Wear.

Please review our Return & Refund Policy before sending any product back.

14. Wholesale Shipping

Wholesale customers may be subject to separate shipping arrangements, rates, minimum order requirements, and delivery timelines.

For wholesale enquiries, please contact:

WhatsApp: +62 817-9789-090
Email: samara.naturalresortwear@gmail.com

Wholesale shipping terms will be confirmed separately based on the order and destination.

15. Contact Us

If you have questions about shipping or your order, please contact our Customer Happiness Team.

Samara Natural Resort Wear
Email: samara.naturalresortwear@gmail.com
Address: Jl. Hanoman No. 43, Ubud, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, Indonesia

Customer Support Hours:
8:00 AM – 8:00 PM, 7 days a week

We will do our best to assist you with any shipping-related questions or concerns.